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Conversations: More than an Exchange of Information

Conversational Intelligence is the trademark of Judith Glaser. This article is based on a review of the book, Conversational Intelligence – How Great Leaders BUILD TRUST and Get Extraordinary Results by Judith E Glaser What are conversations? At face value our conversations are about talking, sharing stories and information, telling people what to do and what’s going …

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Emotional contagion

Emotions Are Contagious; Manage What Spreads

“A healthy attitude is contagious but don’t wait to catch it from others. Be a carrier.” Tom Stoppard Similar to COVID-19, emotions are contagious and the strategies to respond to emotional contagion are not dissimilar to those recommended for COVID-19. However, emotional strategies are much simpler and they are more likely to improve economic performance …

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